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Update on August royalty statement refunds associated with Canva
Thanks for your patience while we looked into the refunds associated with one of our distribution partners, Canva.
As some of you have noticed, there were a number of Canva licenses that were refunded on the August 2019 royalty statements and then re-reported at a corrected amount. There were two reasons for this:
1. Some Canva licenses of Essentials images were reported using the incorrect currency (USD instead of AUD). These were initially reported on the June 2019 statement, and corrected on the August 2019 statement.
2. Throughout 2018 to July 2019, a number of other Canva licenses were reported incorrectly to us at double the actual revenue. This resulted in an over-payment of royalties to contributors. These were corrected on the August 2019 statement.
In both examples, contributors impacted by this would see the original license removed and the correct relicense amount reported, which will be lower than the original license. All refunds appear in red on the royalty statement.
We apologize for any inconvenience this has caused and for not notifying you in advance. We’re looking to our processes to try to ensure we can avoid this kind of issue in the future.
1. Einige Canva Lizenzen wurden in der falschen Währung berechnet USD statt AUD (australien dollar) . Diese sind im Juni 2019 bemerkt worden und wurden im August korrigiert.
2. von Juni 2018 bis Juli 2019 kam es zu zahlreichen falsch berechneten Lizenzgebühren. Die daraus relutierende Überzahlung wurde nun korrigiert.
Wir entschuldigen uns für die Umstände und dass wir euch nicht vorher informiert haben. Wir werden unsere Abrechnungsprozesse überprüfen, damit solche Probleme nicht wieder auftreten.